A: Within 7 days of lock purchase, you must send the following items to Bike-Guard by courier or by registered mail. (You must be able to document the date you submitted your registration in case for some reason we do not receive it). (A) your completed Bike-Guard Lock registration form, (B) a copy of your itemized lock bill of sale, (C) a copy of your bicycle bill of sale, or a dated and signed dealer appraisal reflecting market value, not including accessories, (D) proof of bicycle registration (if available)
Q: I bought a Bike-Guard resettable combination lock and I can't find the instructions for resetting it. What can I do?
A: You can view or print the instructions to reset these resettable combination locks.
View instructions here.Q: Is there a right way and a wrong way to lock up a bicycle?
A: The easiest way to lose a bicycle is to not lock it up - even when you are at home! However, when locking up, there are ways to make sure that you are using your lock most effectively. For more information go to Security and Locking Tips.
Q: What is the best way to lock two bikes together when out on the road?
A: Bike-Guard recommends using a Long Shackle U-lock (which allows room to get both bike frames and wheels inside the shackle) or U-lock and security cable such as the Mega Magnum Combo. The goal is to make sure that both frames and wheels of both bike are secured to each other and an immovable object for greatest theft protection. Keep in mind that excess space inside a lock shackle provides more space for a thief to do his dirty work. For this reason, Bike-Guard does not recommend the use of X-long shackle U-locks for single bike use.
Q: What kind of maintenance does my Bike-Guard U-lock or Cable lock require?
A: To maintain your lock in top working condition, spray or drip a lubricant, commonly found in local bicycle shops, into the locking mechanism. It is critical that the ingredients of the lube include one of these: SILICONE, GRAPHITE, TEFLON or PARAFFIN. Lubing on a monthly basis should repel dust and grime which can cause the lock cylinder to stick.
Q: What happens if I buy a lock and it malfunctions?
A: At Bike-Guard we take a great deal of effort to ensure that the locks we make are of the highest quality. Should any of our locks stop working due to manufacturer defect, we will replace it for free. Simply take the offending lock into your authorized Bike-Guard dealer and they will inspect and if required, replace it for you.
Q: Do keys ever need to be replaced?
A: Like everything else, when used frequently, your lock keys can wear out or become damaged. If this happens they won't work properly in the cylinder making it difficult to open your lock. Check your keys for wear and tear at the same time that you lube your lock. Bike-Guard provides 5 keys, so this will not be a problem for you as long as you keep track of your extras.
Q: I want to purchase a set of replacement keys.
A: Bike-Guard has a larger database of different key combinations than almost any other lock company. This is too large to be able to have replacement keys on hand at all times. For this reason, and also the fact that replacement keys will often cost you as much as your original lock did (or more), we do not offer a replacement key service. We do however offer 5 keys and strongly encourage you to keep the extras stored in a safe place. As we’ve said before, give one to your Mom for safekeeping!